Situational diagnosis of document management: the documentary scenario of the State Schools of Minas Gerais

Abstract

This article's premise is to present the results of the Situational Diagnosis of Document Management to verify the existence of methodologies for managing archival documents that make up the server's functional dossier in the Department of Personnel Department of State Schools of Minas Gerais. To carry out the research, applied research was used, qualitative and quantitative, particularized as a mixed and inductive method. This method makes it possible to measure and quantify the responses collected through the instruments used to collect data for the construction of a Situational Diagnosis of Document Management, in institutional environments. As for the technical procedures for data collection, the interview, the online questionnaire and document analysis were used. In the end, it showed that many Archival Document Management practices used by schools in the state education network of Minas Gerais do not meet the perspectives of the institution itself in terms of: organization, control, access and retrieval of documents, since they are outdated practices. and in some cases inappropriate, which can damage the security, quality and accessibility of documents. Thus, it became evident that the current processes and practices require a significant change in the way of operating the daily activities of public servants who work in the Personnel Department of the institutions surveyed, which requires the adoption of new practices, methods of organization and treatment of documents.